Client Zone
Terms of Use

Welcome to
Skanska Client Zone

It serves to provide a platform for communication between you, our valued clients, and Skanska Residential a.s. ("Skanska", "we", "our", "us") in a simple and effective manner.

This innovative platform allows us to easily share documents, news, photos and serves as a central repository for your contacts, documents and invoices. Please read through the important conditions that you must accept in order to make full use of the Client Zone.

The Client Zone is used solely for purposes related to your relationship with Skanska. You are prohibited from using the Platform for any unauthorised purpose, including any illegal conduct or infringement of the rights of third parties. Use of the Client Zone is only permitted in accordance with its intended purpose, which includes communication, sharing Skanska documents, news and photos with its clients and sharing client photos and news with their related contacts.

All information that is included in the Client Zone is considered confidential. It is important that there is no unauthorised dissemination or publication of this information without Skanska's prior written consent. Please respect this condition and protect the privacy of the users of the Client Zone.

Your privacy is important to us. In order to access and use the Client Area, you must provide Skanska with certain personal information. The following rules govern the processing of personal data.

This document provides Skanska with information about how we process your personal data in connection with, among other things, the Client Area and how we ensure that your personal data is processed in a responsible manner and in accordance with the GDPR (EU) 2016/679 on the protection of natural persons ("GDPR").


In today’s digital world protecting personal data is incredibly important. As the number of technologies and online services grow, the need for a high level of security to ensure your privacy also rises. Security is a key value for us in all areas, so Skanska Residential a.s. (“Skanska”, “we/us/our”) has prepared this document to inform you of how we process your personal data and how we make sure your personal data is processed responsibly and in compliance with the GDPR (Regulation (EU) 2016/679 on the protection of natural persons).

  1. General

If you provide us your personal data, you can be sure that we will protect it to the best possible degree. We will always protect and respect your privacy, and we strive to maintain a high level of security for all personal data processing.

We have taken the necessary technical and organizational security measures to protect your personal data from unauthorized access, use, change or erasure.

  1. Data controller

Skanska Residential a.s., Business ID No.: 024 45 344, registered office: Křižíkova 682/34a, Karlín, 186 00 Praha 8, Czech Republic, is the data controller for the processing performed by us or in our name. This means that we set the purposes and means for processing your personal data – why and how we process your personal data.

If you have any questions concerning the processing of your personal data, please contact us using the contact details given below.

  1. What is personal data and what does processing mean?

Personal data is all information that can be directly or indirectly (along with other data) tied to a living person. This information includes, for instance, first and last name, IP address, and contact information such as phone number, email and postal address. Even if the data itself cannot identify you, they can still be considered personal data if they can be tied to you in connection with other data.

Processing personal data basically includes any operation involving personal data, such as collecting, recording, adapting, amending, using, saving, disclosing, blocking or destroying.

  1. What personal data do we collect and when is it deleted?

In order to communicate with our clients, we need to collect certain personal data, such as your first and last name, email, phone number, contact address and preferences regarding our products and services. If we enter into a contract together, we will gather additional personal data from you, specifically: academic title, date of birth, birth ID number, permanent address, contact address, citizenship country, ethnicity, marital status, place of birth, information on real estate, bank information and bank account number, identification card type and number, copy of identification card, and other data necessary e.g. for transfer of real estate, arranging a mortgage, or meeting obligations for the prevention of money laundering.

We also process this data in order to provide you with professional services to the best of our ability. Profile data such as age, marriage/long-term relationship, number and age of children, level of education, and number of people in your household help us to serve you better. Whether you choose to share this information with us is entirely up to you, of course. For certain tasks we let you sign documents using a biometric signature saved in documents only in the form of an imprint with your other data encrypted, meaning we do not process data that would make it possible to identify you. This does not apply in cases where the personal data is used for the exercise or defense of rights.

The data we process on you will be saved for as long as you are interested in our products and services and for an additional three years after that. If you enter into a contract with us, we will process your data for at least three years after the last warranty period for the building where your real estate is located and afterwards pursuant to general limitation periods, unless stipulated otherwise by special legal regulations. After that your personal data will be deleted.

  1. For what purposes do we process your personal data?

Your personal data is processed primarily for communication with you as our client in order to handle your request, complaint, or wish.

We also process your personal data for the purposes of negotiating and performing under the agreement, i.e. the offer, sale and/or lease of real estate.

We will also process personal data for purposes such as meeting our obligations stipulated by law (mainly for accounting and tax purposes, preventing money laundering, and similar).

We process other personal data for marketing purposes, so we can send you email offers of our products and services, ensure the quality of our services, send business communications and newsletters, and inform you of events and competitions we are holding, on the basis of our legitimate interest. You can opt out of receiving such information in each email you receive, and if you do so, we will not process your personal data for that purpose any longer.

If you take part in events we organize, photographs and video recordings may be taken to document the event or for our internal purposes (archive, presentation). Those photographs and video recordings may later appear in the Client Zone for our clients’ needs. You can raise an objection to this processing if you wish. If you do not want your image depicted, contact us or the organizer / photographer.

When communicating via the Client Zone, we process data on your behavior within the Client Zone so we can ensure the best possible services in the Client Zone and address any warranty claims you may make or technical problems you may have in the Client Zone.

  1. Legal basis for processing personal data

We process personal data especially on the basis of Section 6(1)(b) of the GDPR (negotiating and performing under a contract) and Section 6(1)(c) of the GDPR (meeting our legal obligations). We do not require your consent for these types of processing.

In exceptional cases we will process your personal data without your consent on the basis of our legitimate interest pursuant to Section 6(1)(f) of the GDPR, except for when our interests are outweighed by your right to privacy, i.e. processing is based on a balancing of interests.

If we process your personal data for any purpose or based on any grounds other than described above, we will inform you or request your consent.

  1. Personal data we process automatically

If you visit our website or Client Zone we may gather certain data about you, such as your IP address, the date and time you accessed our website or Client Zone, your browser, operating system or language settings. We may also process information about your visit or what you do on our website or Client Zone, e.g. which links you visit and which of our products and services were displayed.

Our website uses cookies.

  1. Recipients of your personal data

We can disclose your personal data if necessary, and only in the scope necessary, to any company in the Skanska group (Skanska AB, Sweden and all companies in which it has direct or indirect ownership interest).

External partners working with Skanska may also have access to your data, such as IT providers or partners working with us on organizing events or marketing campaigns, property management and/or handling warranty claims.

If you finance your real estate with a loan, we will disclose your personal data to Hyposka, s.r.o., Business ID No.: 284 09 884, our exclusive partner for real estate financing.

If you indicate interest, then with your consent we can hand your personal data over to companies offering products and services for our clients furnishing their units (JN Interiér Česká republika, s.r.o., Business ID No.: 275 90 747).

The companies that process your personal data for us must always enter into a data processing agreement with us so that we can guarantee a high level of protection for your personal data on the part of our partners as well. Appropriate security measures are taken in relation to our partners outside the EU/EEA, such as making data handover agreements with standard data transfer clauses accepted by the EU Commission and published on their website.

We can also disclose your personal data to public authorities in the cases stipulated by legal regulations, for judicial disputes, criminal investigations, to land registry offices for the purposes of entering rights based on signed contracts, or if we are otherwise required to disclose the data based on the law or a decision by a public authority.

Skanska does not disclose your personal data in any scope other than described in this section.

  1. Your rights under data protection regulations

According to data protection regulations, you have the right to access your personal data being processed at any time. You also have the right to correct inaccurate personal data, the right to require us to stop processing and erase or restrict our processing of your personal data, the right to data transferability and the right to object to the processing of your personal data, including objecting to profiling.

If you grant us your consent to process your personal data for the purposes of securing services from our partners, you have the right to withdraw that consent at any time. However, withdrawal of consent has no effect on the legality of processing based on consent prior to withdrawal.

If you wish to exercise any of your rights, please contact us using the contact information given in the Contact Information section below.

You also have the right to file a complaint with the relevant supervisory authority, which is the Personal Data Protection Office, at any time if you feel that your personal data is being processed in conflict with data protection regulations.

  1. Contact Information

Skanska Residential a.s. is the data controller for the purposes of processing your personal data. If you have any questions about how we process your personal data, or if you would like information on the roles responsible for data protection within our group and contact information for them, please contact us using the following contact information:

Skanska Residential a.s.
Personal Data Protection
Křižíkova 682/34a, Karlín, 186 00 Praha 8